Please read these Terms & Conditions carefully before using the Win9 platform. We have written everything in plain language so that every player can clearly understand their rights and responsibilities.
Here's a quick overview of six key points before you dive into the full details.
You must be at least 18 years old to open an account with Win9. Each user may register only one account. Registration with accurate information is mandatory.
Each bonus comes with its own wagering requirements. It is important to read these terms carefully before accepting any bonus. Each bonus may only be used once.
Deposits at win9 can be made via bKash, Nagad, and Rocket. KYC verification must be completed before withdrawals. All transactions must remain within the specified limits.
Your personal information is stored with the highest level of security and is never shared with any third party. It is your responsibility to keep your password confidential.
Win9 is committed to responsible gaming. If you need help, take advantage of our self-exclusion and deposit limit options. No one under 18 is permitted to play.
Fraud, creating multiple accounts, and using software to gain an unfair advantage are strictly prohibited. Any such activity will result in permanent account suspension.
Important Notice: By creating an account or using the Win9 platform, you confirm that you have fully read and agreed to these Terms & Conditions. If you do not agree with any of these terms, please do not use the platform.
Win9 (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and entertainment platform designed primarily for users in Bangladesh. These Terms & Conditions govern your relationship with win9.
These Terms & Conditions are subject to change from time to time. Win9 will notify users in advance of any updates. Continued use of the platform after any changes constitutes acceptance of the revised terms.
Win9 complies with applicable laws in Bangladesh and operates under an international gaming licence. All services are available to users aged 18 and above only.
Win9 reserves the right to modify any part of these Terms & Conditions at its sole discretion at any time. It is the user's responsibility to visit this page regularly and stay up to date with the latest terms.
To create an account on Win9, users must meet certain eligibility requirements. These conditions apply equally to all users.
Withdrawals above certain limits require completion of the Know Your Customer (KYC) process. You may need to submit a copy of your National ID or passport. Win9 stores this information with the highest level of security and never shares it with any third party.
It is the user's sole responsibility to keep their account password confidential. Using another person's account, or allowing someone else to use your account, will be considered a violation of these terms.
Warning: Registering with false information will result in permanent account closure, and any balance in that account may be forfeited.
Win9 offers multiple convenient deposit methods, supporting the most popular mobile banking services in Bangladesh.
Win9 reserves the right to investigate any suspicious transactions. During the investigation, the relevant account's transactions may be temporarily suspended.
Withdrawals at win9 are fully transparent and governed by clear, established rules. Receiving your winnings is your right, and we are committed to making that happen.
For any withdrawal-related issues, please contact win9's customer support. We are available 24/7 to assist you.
Win9 offers a wide range of bonuses and promotions. Each bonus comes with its own terms and conditions. The general bonus terms are outlined below.
New members may receive a welcome bonus upon joining Win9. The specific terms of this bonus are available on the promotions page. The welcome bonus is available once only, at the time of your first deposit.
Win9 offers reload bonuses and cashback deals to regular players from time to time. These offers are generally tied to specific games or time periods. Full terms and conditions are provided with each offer.
Please note: Only bets placed on specific games may count toward bonus wagering requirements. Not all games contribute to the wagering requirement.
Win9 offers a wide variety of games — casino games, Sports Betting, live games, and more. Each game has its own rules, but certain general rules apply across all games.
If you have a dispute regarding the outcome of any game, please contact the Win9 support team. We investigate every complaint fairly and work to provide a prompt resolution.
Certain activities are strictly prohibited on Win9. These restrictions exist to ensure the fair operation of the platform and to protect the interests of all users.
Consequences: If any of the above prohibited activities are detected, the account may be permanently closed, the balance forfeited, and legal action taken if necessary.
Under certain circumstances, Win9 may temporarily or permanently close a user's account.
Any user may request to close their account at any time. Simply contact the win9 support team and the process will be completed. Any remaining balance at the time of closure will be refunded in accordance with our rules, provided all wagering requirements have been met.
Win9 takes responsible gaming extremely seriously. We believe gaming should be a source of entertainment, not a cause of harm. To that end, we have put in place a range of protective measures.
If you feel that gaming is having a negative impact on your life, please contact the Win9 support team immediately. We will provide the assistance and guidance you need. For more information, visit our Responsible Gaming View page.
Please note: Always play for entertainment. Never chase losses or treat gaming as a source of income.
Win9 reserves the right to update these Terms & Conditions at any time. For any significant changes, we will send a notification to users' accounts.
These Terms & Conditions constitute the entire agreement between Win9 and its users. If any provision is found invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
For any questions or concerns regarding these Terms & Conditions, please get in touch with us: support@win9.wine